Hospital ticket machine user experience

This is how the folks in a hospital in Zagreb took care of the customer experience of a ticket machine.

A ticket machine in one of Zagreb’s hospitals.

I just had to take this pic and share it. Notice how they used the band-aids and inserted a sheet that points to the button they want you to press. The sign reads pritisnuti lagano broj, which translates to press the number gently.

Subscription auto-renewal

Subscription auto-renewal e-mail reminder, done right:

Your Pro subscription renews July 18, 2017. To continue using Pro, no action is required. Your credit card will be charged $36 for another year on the date above. If you’d like to cancel your subscription, you can do so from your billing page.

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Dribbble’s e-mail reminder.

This is how Dribbble reminded me of my subscription. Awesome work, Dribbble. Some websites, like the Eurosport Player don’t do this and you get charged without a reminder. You’re also unable to cancel the next subscription in the last 3 days of your current subscription, which they fail to tell you about. It’s in the small print, but they don’t make the effort to remind you.

Always think about your users and remind them about stuff.

Remove the modals, or we leave

An inspiring article called No, I Don’t Want to Subscribe to Your Newsletter makes a really good point about modal windows which are being thrown in our faces:

The only solution is to unite in changing our behavior. We need to give website operators an ultimatum: Remove the modals, or we leave. And we need to make good on that promise. By closing the browser tab, we can let the bounce rate demand what we as users cannot.

Ignore the fads and keep type legible

I fully agree with this article. Current trends on the web (and beyond) support low contrast and legibility. It’s like building on sand. Ignore the fads and keep type legible.

My plea to designers and software engineers: Ignore the fads and go back to the typographic principles of print — keep your type black, and vary weight and font instead of grayness. You’ll be making things better for people who read on smaller, dimmer screens, even if their eyes aren’t aging like mine. It may not be trendy, but it’s time to consider who is being left out by the web’s aesthetic.

–Kevin Marks, How the Web Became Unreadable

Achievement Unlocked: 365 Day Challenge

About ten days ago, I have completed my UI Snacks project. For 365 days, I have done 1 illustration per day, every day. Thanks to all of you who have encouraged me throughout the year. It’s been a great experiment and I can recommend to everyone to try something similar yourself. For me, it’s time to start a brand new challenge: read a certain amount of pages in a book every day, each day.